Turn Chaos into Order – Issue 68

I have lamented global responses to COVID-19’s Omicron tidal wave. Criticism is easy, suggesting other strategies more difficult. However, I did commit to putting forward ideas to turn chaos into order. 

Crisis management is always political

Short term crisis management generally works to the political advantage of the governing party. The crisis creates opportunity to demonstrate empathy and commitment. The public looks for engagement and action. Voters make allowances for mistakes because of unknowns. 

However, long term crisis management seldom works to political advantage. The public starts to see inconsistencies. It recognizes failures to learn from earlier phases of the crisis. Talking heads lose credibility as the messaging defends errors and  seeks popularity. General fatigue sets in from seeing the same political  leaders almost every day. 

We knew in March 2020 that the COVID-19 crisis would be with us for two or three years. To minimize the interference  of politics with science and fact, I would favour an all-party “crisis” cabinet / committee. All political parties then share responsibility for strategies. Decisions become less political. 

Get Tough Early

Get tough early!

Public tolerance for “stringent”  restrictions wanes with the passage of time. So, I would be very tough up front. And then, I would relax restrictions very slowly. Every tiny restriction lifted lessens oppressiveness. On the other hand, restrictions added are downers. The public loses patience with new or re-imposed restrictions. Civil disobedience increases.

Consider what happened in Québec at the outset of the Omicron surge. The prime-minister mused publicly about family parties of twenty-five and other seasonal celebrations. A couple of weeks later, he did an about-face and dashed family plans. Québec and other provinces contributed to reducing Canada’s Stringency Index!  Just when they should have maintained measures already in place! Wilful stupidity for political gain!  Then just a few weeks later, all these provincial governments reversed course. They did more than just reinstate previous measures. 

Getting tough means setting out future expectations. The message around vaccines should have been clear from the outset: 

“We are working on vaccines. Once approved, they will be mandated for all health-care and frontline workers plus educators. Expect a vaccine passport. It will be required to: travel, access restaurants (including pick-up and delivery), bars, gyms, cinemas, sports arenas, theatres, and all non-essential retailers. Additionally, government issued permits such as driver’s licenses will be suspended for the un-vaccinated.” 

Honesty / Admit Mistakes 

Mask mandates delayed? Caused by bad science or a shortage in masks? Probably the latter! So, be upfront. The message: 

“We have a shortage of personal protective equipment (“PPE”). It is reserved for the healthcare sector. Make or purchase non-medical masks until we can ensure supplies of PPE for essential workers. They are not perfect but useful. They will be required in all indoor and crowds until further notice”. 

Acknowledge that travel bans and advisories don’t work once a virus is circulating freely in a country. Instead, rely on tough travel rules based on vaccination status and rational testing regimens.  Smart international travellers are ‘accident and health insured” travellers. The travel insurance industry will adjust insurance rates to compensate for increased risk.

Admit that curfews do not work. They only make for political posturing. 

Meaningful Data

Focus on meaningful data presented with context. I would suggest:

  • Hospitalizations, Intensive  Care patients, and Deaths in absolute numbers on a vaccinated versus unvaccinated basis
  • Each of the above as a percentage of cases. For me, one chance of serious illness per 500 officially diagnosed cases makes for a more comforting message than absolute numbers in hospital beds occupied, ICU’s, or deaths.
  • Vaccination rates
  • Measures of real progress towards improvement of the health care system. I don’t care about promises of 10,000 new healthcare workers. That is a “bull———t baffles brains” tactic. It is designed as a verbal opiate to get votes in the next election. Just one more bed, orderly, nurse, or doctor in place – that’s important. 


  • Mandatory mask wearing in all indoor areas, public transit, and outdoor crowds. Encourage social distancing – too hard to police, particularly in outdoor settings. 
  • Retail – only allow stores to be open reduced hours, six days a week.  
  • Gathering sizes – At the outset restricted to the greater of two households or six people. When everyone at the gathering is fully vaccinated, twenty people would not be unreasonable. 
  • Link restaurant, cinema, theatre, and other venue capacity to hospital capacity. The operators of these venues then have a vested interest in enforcing vaccine, masking, and social distancing guidelines. Maybe they even do random but voluntary  rapid testing to demonstrate its usefulness. Or maybe, provide vaccine incentives.
  • Every decision should have a short term impact and a longer term goal. 

Encourage and / or Support:

Enjoying street life in Rome. Mask-up in crowds!
  • The use of rapid tests. Not an accurate measure of infection but a very accurate indicator of infectiousness. Make sure uses and limitations are understood. Going out to the cinema or to meet friends? Test to see if infectious. If positive or symptoms show a day or two later – get a PCR test!
  • Schools, colleges, universities should be able to remain open if each classroom has a minimum amount of space per student, good ventilation, and a good supply of N-95 face masks. This puts the onus on governments to act on these issues if they want students in classrooms. 
  • Outdoor activity and street life: promote active transportation, all-season al fresco dining (admittedly a challenge in very hot or very cold climates) and other outdoor activities
  • Retailers, restauranteurs, and other service providers  to expand their offerings and services
  • Cities should have “night” mayors responsible for keeping streets alive when the sun goes down and ensuring the health of restaurants, clubs, and other venues.

Turn Chaos into Order

I promised alternatives to turn chaos into order. Many will have different ideas. Send them to me at: lw@atwatersedge.co 

Cities are in Crisis

March 7, 2024

Anastasia Mourogova Millin, March 5, 2024 Earth’s urban population will grow by 2.5 billion people over the next 30 years. Over the same time period, urban land expansion put at risk the survival of 855 different species and will threaten the homes of over 30,000 animal and plant species. Add in the impact of climate […]

The Co-working Concept, Issue 80

January 22, 2024

Co-working space came to mean the notorious We Work model. When I had been asked to opine on co-working I tried to steer the conversation away from the Adam Neumann / Softbank  flimflam growth model. Instead, I suggested that property owners look at usage and users. While I doubted We Work’s ability to survive I […]

The Affordable Housing Conundrum

October 3, 2023

Before I fall completely into the trap of opposition politics, I have decided to take a break from never-ending criticism and to start suggesting solutions to the affordable housing conundrum. Do I have a plan? No, more a collection of ideas To start with, I think there are three key issues: Home ownership is not […]

We Should Know Better

August 26, 2023

I know! I am going to sound like a grumpy old man. Maybe that is because I am. I have been scratching my head in wonderment at the Taylor Swift phenomena. Is she an Incredible song writer, composer, and performer? I really don’t know! A discussion for another time? But probably not. At my age […]

Not in My Back Yard

August 4, 2023

Don’t build it! At least, Not In My Back Yard ! I acted as an advisor  in the sale of a beautifully natural, 14-acre urban waterfront estate. Existing zoning allowed for the development of 30 to 35 single-family homes, which after road dedication would leave very little green space. I did not think that was […]

Glasgow – That Dear Green Place

July 31, 2023

We were visiting Glasgow (literally that Dear Green Place in Gaelic) to see where my father was born, grew up, and went to University. Fortunately for me, my cousin John from Australia had just visited and had met with historians, Bruce Downie  and Norry Wilson.  So,  we too arranged to meet them in the Govanhill […]